Billing Terms And Conditions

OVERVIEW

These Billing Terms and Conditions explain how payments, pricing, and billing work when you place an order with Evra London, operated by SFF Ventures Ltd, a company registered in England and Wales under company number 17427110, with its registered office at 4th Floor, Silverstream House, 45 Fitzroy Street, London, W1T 6EB, United Kingdom. By placing an order with us, you agree to the terms set out below, alongside our Terms of Service and Refund Policy.

PAYMENT AUTHORISATION

When you place an order, you authorise us (and our payment processor) to charge your chosen payment method for the full order value, including the price of the goods, applicable delivery charges, and any taxes due. Payment is taken at the time your order is placed, not at the time of dispatch. If we are unable to take payment for any reason, your order will not be confirmed.

ACCEPTED PAYMENT METHODS

We accept payment by Visa, Mastercard, American Express, Maestro, and other major cards, as well as digital wallets including Shop Pay, Apple Pay, and Google Pay. All payments are processed through secure, PCI-compliant checkout provided by Shopify. We do not store your full card details on our systems. Full detail on how payments are secured can be found in our Payment Policy.

PRICING AND CURRENCY

All prices displayed on our store are shown in Pound Sterling (GBP) and are inclusive of VAT where applicable, unless stated otherwise at checkout. Delivery charges, if any, are shown separately during checkout before you confirm your order. If you are ordering from outside the United Kingdom, your bank or card provider may apply its own currency conversion and may charge an additional fee; this is outside our control and is not included in the price you pay us.

ORDER CONFIRMATION AND BILLING ACCURACY

Once payment has been successfully authorised, you will receive an order confirmation email summarising the items purchased and the amount charged. It is your responsibility to ensure that the billing information, delivery address, and contact details you provide are accurate and current. We are not responsible for delays or non-delivery caused by incorrect information supplied at checkout.

DECLINED OR FAILED PAYMENTS

If your payment is declined or cannot be processed, your order will not be confirmed and no goods will be dispatched. We recommend checking with your card issuer or trying an alternative payment method. We reserve the right to cancel an order at any stage if payment cannot be verified or successfully collected.

BILLING ERRORS AND DISPUTES

If you believe you have been charged incorrectly, please contact us as soon as possible using the details below so we can investigate and correct any genuine error. We aim to resolve billing queries within 5 business days of being notified. This does not affect your statutory right to raise a chargeback with your card issuer, though we would ask that you contact us first so we can put things right directly.

REFUNDS AND CANCELLATIONS

Where an order is refunded, in full or in part, the refund will be issued to the original payment method used at checkout. Refund timing and eligibility are set out in full in our Refund Policy. Refunds are typically returned to your account within 5-10 business days of being processed, though this can depend on your card issuer or bank.

CHANGES TO THESE TERMS

We may update these Billing Terms and Conditions from time to time to reflect changes in our payment processes or applicable law. The current version will always be available on this page, and continued use of our store after any changes constitutes acceptance of the updated terms.

CONTACT INFORMATION

Store name: Evra London
Company name: SFF Ventures Ltd
Company address: 4th Floor, Silverstream House, 45 Fitzroy Street, London, W1T 6EB, United Kingdom
Company nr.: 17427110
Phone: +44 20 4652 5179
Email: support@evralondon.com
Monday to Friday | 09:00 - 17:00 (GMT)
Weekends | 11:00 - 16:00 (GMT)
We aim to respond to your inquiries within 24 hours. You can also reach out to us through our contact page.