Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@evralondon.com.
Changed your mind
You have 14 days from receiving your order to cancel, and 30 days to request a return. Either way, email us at support@evralondon.com and we'll send you the return address and instructions.
Please read this before you order: our fulfilment centre is in China, not at our London office. Change-of-mind returns are posted there, and you cover the return postage — typically £15–£25 for a tracked parcel from the UK. Please use a tracked service and send us the tracking number so we can both follow the parcel.
We charge no handling or administration fee of any kind. The only cost to you is the postage.
Once your return arrives and has been checked, we'll refund you within 10 business days.
You can always contact us for any return questions at support@evralondon.com.
Damages and issues
If your item arrives defective, damaged, or isn't what you ordered, please contact us straight away with photos where possible. In these cases, the return is on us — we'll cover the cost of sending it back and either replace the item or issue a full refund, in line with your rights under the Consumer Rights Act 2015. We'll never ask you to cover shipping, customs, or any other fee for a return caused by our error.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@evralondon.com.
Contact Information
Store name: Evra London
Company name: SFF Ventures Ltd
Company Address: 4th Floor, Silverstream House, 45 Fitzroy Street, London, W1T 6EB.
Company nr.: 17427110
Phone: +44 2046525179
Email: support@evralondon.com
Available times: Monday to Friday | 09:00 – 17:00 (GMT)
Weekends | 11:00 – 16:00 (GMT)
We aim to respond to your inquiries within 24 hours.
You can also reach out to us through our contact page.